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Terms & Conditions

Effective Date: 06/09/2025

These Terms & Conditions govern the use of our website and the purchase of products or services from us. By accessing our website or placing an order, you agree to be bound by these terms.

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1. General Information

  • This website is operated by Fontanellas Restaurant

  • By using our site, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

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2. Reservations & Enquiries

  • All reservations and private hire enquiries made through the website are subject to confirmation by our team.

  • We reserve the right to request a deposit for large group bookings or private functions.

  • Cancellation policies for events and dining reservations will be communicated at the time of booking.

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3. Hampers & Online Orders

  • All hampers are subject to availability. If an item is unavailable, we may substitute it with a product of equal or greater value.

  • Product descriptions and images are provided in good faith, but slight variations may occur.

  • Prices include VAT where applicable. Delivery costs are calculated at checkout.

  • Once your order has been placed, you will receive confirmation by email.

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4. Delivery

  • We offer nationwide delivery. Estimated delivery times will be displayed at checkout.

  • While we make every effort to deliver on time, delays may occasionally occur due to factors outside our control.

  • Risk of damage or loss passes to you once the order has been delivered.

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5. Returns & Refunds

  • Due to the perishable nature of our hampers, we are unable to accept returns unless items are faulty or damaged.

  • If you receive a faulty or incorrect order, please contact us within 48 hours of delivery, and we will arrange a replacement or refund.

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6. Allergens & Dietary Information

  • It is your responsibility to check allergen information provided on our website or product packaging.

  • While we take care to label products accurately, we cannot guarantee that our hampers or dishes are free from traces of allergens.

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7. Intellectual Property

  • All content on this website, including images, text, and logos, is the property of Fontanellas Restaurant and may not be reproduced without permission.

8. Limitation of Liability

  • We shall not be liable for any indirect or consequential loss arising out of the use of our website, products, or services.

  • Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence.

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9. Changes to Terms

  • We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

For any questions about these Terms & Conditions, please contact us at contact@fontanellasrestaurant.com

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